Dispute Resolution

Online Dispute Resolution (ODR) for www.ballinghockey.com

1. Introduction

BALLING HOCKEY SL CIF: B13859509 ("We," "Us," or "Our") is committed to providing an efficient and fair resolution process for resolving disputes with our customers. As an EU-based e-commerce business operating www.ballinghockey.com, we adhere to the Online Dispute Resolution (ODR) platform provided by the European Commission. The ODR platform is designed to facilitate the out-of-court resolution of disputes arising from online transactions.

2. ODR Platform Information

The Online Dispute Resolution platform is an interactive website developed by the European Commission to assist consumers and traders in resolving disputes related to online purchases without the need for court proceedings. The platform is accessible via the following link: https://ec.europa.eu/consumers/odr/.

3. How ODR Works

In the event of a dispute between a consumer and BALLING HOCKEY SL related to an online purchase on www.ballinghockey.com, the consumer can initiate the ODR process through the ODR platform. Here's how it works:

  1. Consumer Submission: The consumer initiates the ODR process by submitting their complaint through the ODR platform. They must provide details of the dispute, their contact information, and relevant documentation.
  2. Notification to BALLING HOCKEY SL: Once the complaint is submitted through the ODR platform, BALLING HOCKEY SL will be notified of the dispute and will be required to respond to the complaint within a specified timeframe.
  3. Mediation and Resolution: The ODR platform will facilitate communication between the parties and offer the possibility of mediation to help reach an agreement. Both the consumer and BALLING HOCKEY SL may agree to use mediation services provided through the ODR platform.
  4. Outcome and Closing: If a resolution is reached through the ODR process, the platform will provide a digital record of the settlement agreement. If an agreement cannot be reached, the dispute may be closed through the platform, and the parties may seek alternative methods for resolving the dispute, such as court proceedings.

4. Use of ODR is Voluntary
Participation in the Online Dispute Resolution process is entirely voluntary. Both consumers and BALLING HOCKEY SL retain the right to pursue alternative dispute resolution methods or legal proceedings if they choose not to engage with the ODR platform.

5. ODR and Our Customer Support

At BALLING HOCKEY SL, we are committed to addressing customer concerns and resolving disputes in a timely and fair manner. Before initiating the ODR process, we encourage customers to contact our customer support team at contact@ballinghockey.com. Our customer support team will make every effort to resolve any issues or complaints amicably.

5. Contact Information

For any inquiries related to the ODR platform or the resolution of disputes with BALLING HOCKEY SL, consumers and customers may contact us at:


Company Name: BALLING HOCKEY SL

Address: Carrer de la Pastora 10, Xirivella, 46950, Valencia, Spain

Email: contact@ballinghockey.com