Aerial Teardrop Padel Racket

Shipping and Delivery

We are dedicated to providing exceptional service when it comes to delivering our products to customers worldwide. Our shipping services cover a vast majority of countries across the globe, reflecting our commitment to international accessibility. Our primary objective is to have your order ready for dispatch within 48 hours of your purchase. This swift turnaround time underlines our dedication to prompt order processing.

Each item undergoes a comprehensive inspection conducted by our experienced staff before being dispatched for delivery. This meticulous scrutiny ensures that not only does your order meet the highest standards, but it also arrives at your doorstep in a state of impeccable condition.

Shipping Costs:

All shipping costs will be calculated during the checkout process based on the destination and order details.

EU (European Union) Delivery:

For orders within the EU totaling €50.00 or more, we offer free Ground Shipping. 

For orders under €50.00, we provide standard delivery at a rate of €8.00. 

The estimated delivery time for EU orders is 2-5 working days. 

USA Delivery:

Please visit www.ballinghockeyusa.com for information about free delivery options for US orders.

We offer Standard Shipping for US orders at a flat rate of €49.00. The estimated delivery time for these orders is 5-10 working days.

UK Delivery:

For deliveries to the UK, please visit www.ballinghockey.uk to explore the available free delivery options.

We offer Standard Shipping for orders to the UK at a flat rate of €25.00. The estimated delivery time for these orders is 5-7 working days.

Rest of the World Orders:

We offer Standard Shipping for orders to the rest of the world at a flat rate of €49.00. The estimated delivery time for these orders is 5-10 working days.

Dispatch and Tracking:

All goods will be dispatched via national or international couriers. Once your order is shipped, you will receive a confirmation email containing your tracking information. This allows you to monitor your package's journey until it arrives at your doorstep.

Customs and Import Duties:

Please be aware that any customs, duties, taxes, surcharges, brokerages, etc., applicable to your order are the customer's responsibility. These fees are not included in the shipping charges and are charged by your local mail authority. Prior to placing your order, we advise familiarizing yourself with your country's import rules and regulations. We are unable to designate orders as "Gifts" or take any other actions to alter the customs declaration.

Refusal of Customs Payment:

In the event that you choose to refuse the customs fee associated with your order, and the parcel is subsequently returned to Balling Hockey, please be aware that a shipping and handling fee may be deducted from your refund.

To ensure certainty regarding potential customs fees, we strongly advise reaching out to your local customs office for more information before placing your order. Understanding the applicable regulations will help ensure a smooth delivery process and avoid any unexpected charges.

*All prices displayed are in EUR € (EURO).

Return Policy

Thank you for your purchase. We hope you are happy with your product. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contact@ballinghockey.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, please place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Hockey Company LTD
Attn. Returns
RMA#

EWFulfilment, Common Lane Industrial Estate
Common Lane, Kenilworth
United Kingdom
CV8 2EL

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at contact@balinghockey.com to arrange a refund or exchange.

Please note
*Sale items are FINAL SALE and cannot be returned.
*Customer will pay return shipping, except in the event where the product is faulty.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: contact@ballinghockey.com